Administration

The administration department includes the office of the Town Manager, Clerk and Deputy Clerk, Finance Administrator, Public Information, and Recreation & Special Events.

The Town Manager is responsible for all of the day-to-day operations of the Town and also serves as the finance officer and budget officer for the Town. All employees of the Town report to the Town Manager.

Drew Havens
Town Manager & Finance Officer
Lori Ackerman
Town Clerk*
Kay Nickens

Deputy Town Clerk*

Jessica Barnes
Finance & Human Resources Administrator*
Kay Nickens
Public Information & Events Director
Betsy Trimble

Public Information & Events Coordinator

*Can provide notary services. No car titles, please.


Town of Duck Administration building

Town of Duck Administrative Office

Mailing address: PO Box 8369, Duck, NC 27949
Physical address: 1200 Duck Road

Monday through Friday – 9:00 a.m. to 5:00 p.m. EST

252-255-1234 | info@townofduck.com

The office is closed on weekends and legal holidays. Town office closures are listed on the on the Town’s events calendar.


Employee Core Values

Employee Values Statement

As a respectful and open workplace, we support a culture where all employees have an avenue to share ideas, meet their professional goals, and help create solutions to continuously improve our service to each other and our community.

Service
As public servants we will demonstrate our sense of duty to the organization and community.

We will:               

  • Be responsive, knowledgeable, and proficient
  • Strive to exceed the expectations of those we serve
  • Be uncompromising in our focus on integrity

Ownership
As curators of the “Duck experience,” we will encourage individual leadership and growth and empower team members to make innovative improvements.

We will:               

  • Engage in active decision making and problem solving
  • Prioritize opportunities to challenge the status quo and to seek out creative solutions through collaboration and research
  • Seek out and utilize available learning opportunities and resources needed to provide quality service

Accountability
As stewards of the public’s trust, we will maintain a culture of transparency by clearly communicating expectations to one another and those we serve.

We will:               

  • Insist on a culture that values ethical conduct, personal responsibility, and mutual respect
  • Take responsibility for our actions and results
  • Commit to clear and consistent expectations aligned with the mission of the organization
  • Hold one another to the highest ethical standards

Respect
As considerate co-workers, we value the expertise and experience our team members bring to their roles and we embrace our differences while being united in our common professional goals.

We will:

  • Affirm the worth and dignity of each individual co-worker by not tolerating their mistreatment by supervisors, co-workers, or people outside of the organization
  • Welcome different perspectives and actively listen to one another
  • Treat all those we encounter courteously, patiently, and equitably